FairmontSales surveys, mystery shopping  

 

  Providing the skills delivery system that will revolutionize your sales culture  
   

SALES SURVEYS

Fairmont's sales surveys allow you to target your development efforts on the sales factors, skills, product knowledge, and attitudes that produce the greatest return in the shortest time.

 

PREDICTIVE SHOPPER SURVEYS
Shopper Surveys                                                                                Back to top
Identify the staff's use of skills required to impact customer buying decisions.  The skills measured have been statistically correlated to sales production.  This analysis predicts the potential impact of increased sales skills usage on sales production.

SALES CLIMATE SURVEYS
Attitudes and Perceptions                                                                 Back to top
Evaluate staff's commitment and readiness to develop sales skills and increase production.  You can not begin to change a culture until people realize the culture should, can, and will be changed.

PRODUCT KNOWLEDGE SURVEYS
Features and Benefits                                                                        Back to top
Analyze the staff's knowledge of bank accounts and services.  The salesman's age-old adage is as true today as it was 100 years ago:  "You can't sell what you don't know".

CUSTOMER SATISFACTION SURVEYS
Attitudes and Perceptions                                                                Back to top
Access customer satisfaction with bank products and services.  We can only begin to increase business entering the front door when we are assured that most of it is not leaving by the back door.

COMPLIANCE SHOPPER SURVEYS
Lending, Brokerage, Trust, Annuities                                              Back to top
Monitor employee's adherence to bank policy and compliance with federal and state guidelines.


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info@FairmontUSA.com

 

Our clients say it best

"Our household deposit growth has been exceptional recently, and part of the credit must go to Fairmont.  They have helped us in taking a more consistent bank-wide approach to providing service and sales to our retail customer base."

Our clients say it best

Thomas Bisko
Chief Executive Officer
QNB Bank

Our clients say it best

 

 

 

                Corporate Headquarters:  PO Box 800, Frederick, PA 19435-0800
                                                
Phone:  610-754-7955
                                                  
  FAX:  610-754-6472

info@FairmontUSA.com